Terms of Sales

Effective January 1, 2021

These general conditions of sale are exclusively intended to govern the contractual relations of online sales on the dingovelos.bike site between:

DINGOVELOS, Business personal business, 

520 637 760 00015 RCS Bordeaux, 

whose head office is 1, RUE GRENIER

represented by Mr. Vincent HAUSSEGUY 



hereinafter referred to as “The Company”, and any natural or legal person ordering one or more products on said sites, hereinafter referred to as “The Customer”.


The purpose of the dingovelos.bike site is to sell online, remotely, to the public, some of the products and services sold by the Company. These sites are accessible 24 hours a day, 7 days a week; subject to any maintenance operation implemented in particular by the Company in order to guarantee their operation.

It is specified that these general conditions of sale drawn up with regard to articles L. 113-3 of the Consumer Code and L. 441-6 of the Commercial Code.


The purpose of these general conditions is to define the terms of distance selling between the Company and the Customer. The latter has the option of printing said general conditions of sale using in particular the “right click” and “print” on his internet browser, by copying them, or by any other means at his convenience.



The Customer acknowledges having the legal capacity to enter into this contract in accordance with the regulations in force in his country of origin. The Customer acknowledges placing an order as a consumer, in his own name or on behalf of his company, to the exclusion of any commercial use or resale of the products offered by the Company.



The Customer acknowledges that he is aware of and expressly accepts these general conditions of sale when he places an order on the Site. This acceptance is given during the validation of any order, with express confirmation by email sent to the Customer, recalling the General Conditions of Sale and Delivery related to orders on the site.

The Company reserves the right to modify, adapt or correct these General Conditions of Sale at any time. It is specified that the General Conditions of Sale applied to Customer orders will be those in force on the effective date of the order.



The prices indicated on the Site are valid only for any order made online. The prices indicated on the site are in euros including all taxes (all taxes included). They take into account the VAT applicable on the day of the order and do not include the shipping costs, the terms of which are specified before any order validation.



Orders can be paid online using the following payment methods: credit card, Stripe account. The full amount of the order must be paid in order to validate the order.

In order to secure banking transactions, it is specified that the Company uses a secure payment module set up by Stripe. For any clarification on the guarantees offered by this method of payment, the Customer is invited to consult the conditions relating to Stripe directly online, on their site https://stripe.com/fr or from their customer service by form contact with their services https://stripe.com/fr/contact.

It is specified that the services linked to Stripe are completely independent of the Company and that the latter cannot be held responsible for any dispute in this regard.

In stores, the accepted means of payment are Credit Cards and Cash.


In order to be able to order on the Site, in addition to the previously imposed restrictions relating to the legal capacity of the Customer, the latter is invited to transmit via the order form any data relating to his identity: title, surname, first name, date of birth, exact delivery address, contact email address and telephone number).

The Client undertakes to provide the Company with true and sincere information and to inform the Company of any changes concerning them. The Customer acknowledges that the accuracy of this information is essential to take into account the Customer’s order.

The Customer’s consent to the order is deemed to have been obtained by the transmission of data, the validation of the order (1st click) as well as the verification of the order summary (2nd click) and the validation of the payment via the required means of payment (3rd click).

The validation and acceptance of the order by the Company are deemed to have been acquired by sending without delay an electronic confirmation of validation to the attention of the Customer, including the essential characteristics of the products or services ordered, the price including VAT. , the payment method used, the delivery details.


After validation of the order by the Company, the delivery time is that indicated on each product sheet for home delivery, excluding Saturdays, Sundays and public holidays, unless a longer period expressly specified on the item concerned, in particular in the case of bulky items to be delivered by carrier.

The delivery costs are expressly indicated under each item and in the order summary for the attention of the Customer. It is the Customer’s responsibility to check upon receipt of the delivery that the package is in good condition and to refuse any damaged package. Otherwise, no subsequent complaint can be taken into account.

In the event of late delivery, after receipt of the shipment confirmation by email, the Customer is invited to contact the Company as soon as possible by email at contact@dingovelos.bike .


When the Customer fulfills all the conditions required by law in order to benefit from the quality of consumer, the latter has, with regard to Article L. 121-21 of the Consumer Code, a withdrawal period of 14 days from delivery.
This right of withdrawal can be exercised from the validation of the order and must be expressed by the Cocci Vélos withdrawal slip sent to the Customer, or failing this, by a written declaration without any ambiguity sent to the Company by the Customer, specifying the references, date and amount of the order concerned.

In the event of withdrawal under the conditions provided for by law, it is the Customer’s responsibility to return the product (s) concerned to the Company; the return costs remaining the responsibility of the Customer. You will find the withdrawal slip on this link.


In accordance with the law n ° 78-17 of January 6, 1978 relating to Computing, Files and Freedoms as modified by the law n ° 2004-801 of August 6, 2004, any Customer has a right of access , modification, rectification and deletion of personal data concerning him. He may also, for legitimate reasons, oppose the processing of data concerning him.
If he wishes to exercise this right and obtain communication of information concerning him, the Customer is invited to contact the Company at  contact@dingovelos.bike or by mail to 





These general conditions of sale are subject to French law.

In the event of a dispute, the Customer is invited to contact the Company in advance, by any means of communication, in order to resolve the dispute amicably.

In the absence of an amicable agreement, the dispute will be submitted to the competent French courts.

General rental conditions

The client must be of legal age.
A deposit is required. Failing this, the lessor can accept the deposit of an identity document in agreement with the customer. The deposit is returned at the end of the rental, if the lessee has returned the vehicle to the lessor’s company headquarters (except in the case of delivery), in the condition in which it was returned to him.
The rental is always payable in advance. Any rental made is not refunded.

Rental payment can be made by credit card, holiday voucher or cash.

The tenant cannot assign his right to another.

The lessor has no obligation to provide assistance in the event of punctures or various problems.
The customer must respect the highway code, he is responsible for any violation.

The customer undertakes to use the rented equipment with care, he is personally responsible for bodily injury and material damage that he may cause to third parties when using the cycles in his care (art. 1383 and 1384 of the civil code ). The customer’s liability insurance covers damage caused to third parties by him or his children.

The rental company is not insured for the theft of rental cycles. The customer is responsible in the event of theft or damage caused to the rented machine by his own doing, he must therefore compensate the lessor (collection of the deposit in the event of theft). In the event of theft or accident, a declaration must be made to the Police services and after compensation for the lessor, he can take the necessary steps with his civil liability insurance.